FAQ

You do not need to create an account to order. However, there are many benefits to creating an account, including checking your order status, viewing your order history, getting rewards and perks, and expediting the checkout process the next time you place an order.

We accept Visa, MasterCard, American Express, Discover, Apple Pay, and Google Pay.

If you are not completely satisfied with your product, you may request a full refund of your payment or a replacement within sixty (60) days of receipt.

To receive your refund or replacement, please contact us or email us at hello@selfelements.com. For faster service, please have your order confirmation number.  We may also request that you return your product, although such return is not required for you to receive your refund or replacement.

Please allow 5 – 7 business days for your refund to process. Your refund will be processed to the original payment method provided at the time of purchase.  Please allow 7– 10 business days to receive your replacement product if you have requested a replacement. Due to item availability, some replacements may be delayed or changed to a refund.

It’s best to store your vitamins in a cool, dry place.

Please check each product page for specific sizing, as this can vary depending on the vitamin, supplement, or mineral.

Many of our products are gluten and dairy free. However, please check the ingredients list in the description before you order to verify. Any SELF Elements product with an ingredient containing or derived from a major food allergen is clearly labeled to indicate the presence of the allergen.

We recommend taking vitamins with food for optimal absorption at a time that is convenient for you.

You can easily update your shipping or billing address through your online account. Simply log in and navigate to “Addresses” in the dashboard. You’ll then be able to edit, add, or delete your address(es).

To reset your password, navigate to the "Sign In" button located in the top navigation. Below the password field, click "Forgot?". You will then need to submit your email address for further instructions on resetting your password. If you are still having issues, please feel free to contact us or send us an email at hello@selfelements.com, and we will take care of you!

We’re so sorry to hear that you are having trouble logging into your account. Please contact us or email us at hello@selfelements.com and we will take care of you!

At this time, we do not ship internationally.

We usually process the orders the same day we receive them, but on occasion can take 1-2 days to process an order and ship. Please allow 5-7 business days for your order to arrive. You will also receive an email upon order shipment with a tracking number.

Shipping is free for orders above $49 inside the contiguous US. Offer excludes tax and any discounts applied to the order total. A $4.95 charge will be applied for orders less than $49 or shipping outside of the contiguous US, including Alaska & Hawaii.

We strive to fulfill and ship your order as soon as possible. If you have any questions about your order once placed, please send us an email at hello@selfelements.com or give us a call at 803-999-7353, and we will take care of you!

Once your order ships, you will receive a confirmation email with tracking details.

We’re so sorry to hear that you have a problem with your order. Please contact us or send an email to hello@selfelements.com and we will take care of you!

When placing your order, you will be able to add your promo/discount code in the cart.

Sorry, only one coupon code can be used per order.

It's easy, flexible and convenient. You can change, pause, and cancel anytime. In addition, you get 10% discount on every order.

Select the Subscribe & Save options, then add to the cart for instant savings! Your order will repeat based on the frequency you selected. You never have to worry about running out again!

Yes. Cancel anytime.

We offer 30, 60, & 90-day options to help meet your needs. You can edit and change your subscription anytime.